Shipping policy
Got it — here's the updated version covering worldwide shipping instead of just US + Europe.
Shipping Policy
Order Processing
All orders are processed within 3–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take an additional day or two — we'll notify you by email if there's a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Free shipping on orders over [$XX] (domestic) / [$XX] (international).
- Flat-rate shipping available for orders under the free-shipping threshold: [$X.XX] domestic / [$X.XX] international.
- For select destinations, shipping costs are calculated at checkout based on real-time carrier rates, weight, and destination.
Estimated delivery times:
| Destination | Estimated Delivery Time |
|---|---|
| United States | [3–7] business days |
| Europe | [5–12] business days |
| Rest of World | [7–21] business days |
Delivery times vary by destination and are estimates only. Delays can occur due to customs processing, local carrier handling, weather, or circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email. Note that tracking detail and update frequency can vary by destination country and local carrier.
Customs, Duties & Taxes (International Orders)
For orders shipped outside the United States, you may be responsible for import duties, VAT, or customs fees charged by your country upon arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for estimated fees before ordering.
Damaged, Lost, or Missing Packages
If your package arrives damaged or you believe it has been lost in transit, please contact us at [support email] within [X] days of the estimated delivery date so we can assist you.
Address Accuracy
Please double-check your shipping address at checkout, including apartment/unit numbers, postal codes, and country. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [support email] — we'll do our best to correct it before the order ships.
Restricted Destinations
We currently ship to most countries worldwide. If your country isn't available at checkout, please contact us at [support email] — we may be able to arrange shipping or offer an alternative.
Questions
If you have any questions about your shipment, reach out to us at [support email] or [phone number, if applicable].
Fill in before publishing:
- Free-shipping thresholds (domestic vs. international)
- Flat-rate shipping costs
- Realistic delivery ranges per region based on your actual carriers
- Support email/phone