1. We have a 100% Customer Satisfaction Policy. Any item can be returned within 2 weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. 

2. If an error has been made on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the Consumer. Please submit orders in writing whenever possible.

3. All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.

4. All returns are to be sent to Encanto do Brasil, Inc.

5. All products must be returned in saleable condition. Partially used products will be refund only upon authorization from one of our representatives.